Technical Support
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VMH International First Line of Support:
Your first line of support for technical assistance should be to call our corporate headquarters in St. Louis, MO at 888-559-1918. You will then be routed to an employee that can assist you with your technical issue.
Contact VMH Support at:
888-559-1918
Monday – Friday 8:00 am to 5:00 pm CT
Cortona3D Technical Support
Cortona3D Standard Support is available for customers by e-mail. Customers holding valid support and maintenance contracts are entitled to all major and minor upgrades for one year free of charge.
Please follow procedures outlined below to enable us to respond effectively to your query:
E-mail: If you are using a licensed copy of Cortona3D (previously known as Virtual Manuals), please send the following information to support@cortona3D.com: support@cortona3D.com (or if you are using a trial version, please e-mail EvalSupport@cortona3D.com instead)
- Your name
- The Product name and Version
- Detail of problem (steps to reproduce)
- Severity of problem, one of – blocker, critical, major, normal, minor, trivial
- Attachments – the PROJECT showing the problem
- Attachments – the LOG FILES.
If an issue is not promptly resolved via the information above, please contact your VMH International sales representative who will promptly assist you in resolving the request. You may also fill out our contact us form.
CGTech Technical Support
CGTech provides technical support to customers under a current maintenance plan. Technical support representatives are available:
Phone: (949) 753-1050
Hours: 7:00am – 5:00pm PST
For any suggestions on how VMH can better serve your technical support needs, please use the following form.
